# Tawasel

> Tawasel is a WhatsApp Business CRM built in Abu Dhabi for teams in the UAE and the wider Gulf. It gives a team one shared WhatsApp inbox, bilingual Arabic and English AI replies, compliant broadcast campaigns, and built-in CRM and appointment booking — all on the official WhatsApp Business API. Plans start at AED 99 per month.

Tawasel is operated by Quantops AI Solutions, Abu Dhabi, United Arab Emirates. It is built on the official Meta WhatsApp Business API — not on unofficial automation of the consumer WhatsApp app — so business numbers are not at risk of being banned for using it.

## What Tawasel does

- **Shared WhatsApp inbox** — several agents work one WhatsApp number together, with chat assignment, internal notes, tags, and full conversation history.
- **Bilingual AI replies** — answers in Modern Standard Arabic, Khaleeji dialect, and English, and switches mid-conversation based on what the customer writes.
- **Broadcast campaigns** — Meta-approved message templates sent to segmented lists, with opt-in and opt-out handling and delivery reporting.
- **CRM and appointments** — contacts, lead sources, pipeline stages, staff bookings, reminders, and follow-ups in one workspace.
- **Multi-number support** — separate WhatsApp numbers per branch or business unit.

## Pricing

Billed in AED, monthly, no setup fee, 14-day free trial, no credit card required to start.

- Starter — AED 99/month
- Growth — AED 279/month
- Pro — AED 549/month

Meta's per-message charges (billed per delivered message since 1 July 2025) are passed through at cost with no markup, separately from the platform fee. From 1 October 2026 each number gets 1,000 free service messages a month.

## Countries served

United Arab Emirates (primary), Saudi Arabia, Kuwait, Qatar, Bahrain, Oman. Support is provided in Arabic and English.

## Key pages

- [Home](https://tawasel.io/): What Tawasel is and who it is for.
- [Pricing](https://tawasel.io/tawasel-pricing.html): Full plan comparison in AED.
- [WhatsApp Business API UAE](https://tawasel.io/whatsapp-business-api-uae.html): Getting the official WhatsApp Business API in the UAE, what it costs, how setup works and how to choose a provider.
- [Shared WhatsApp inbox](https://tawasel.io/features/shared-whatsapp-inbox.html): How several agents share one WhatsApp number.
- [WhatsApp AI chatbot](https://tawasel.io/features/whatsapp-chatbot.html): Arabic-English chatbot, lead qualification, escalation to a human.
- [WhatsApp broadcast](https://tawasel.io/features/whatsapp-broadcast.html): Bulk messaging with approved templates, safely.
- [WhatsApp automation](https://tawasel.io/features/whatsapp-automation.html): Auto-replies, lead routing, follow-up sequences.
- [WhatsApp customer service](https://tawasel.io/solutions/whatsapp-customer-service.html): Running a support desk on WhatsApp.
- [WhatsApp marketing software](https://tawasel.io/solutions/whatsapp-marketing-software.html): Opt-in lists, campaigns, analytics.

## Free tools

- [WhatsApp link generator](https://tawasel.io/tools/whatsapp-link-generator.html): Creates a click-to-chat wa.me link with a prefilled message. Free, no signup.
- [WhatsApp link generator in Arabic (إنشاء رابط واتساب)](https://tawasel.io/ar/tools/whatsapp-link-generator.html): The same tool in Arabic, with a downloadable QR code. Accepts Arabic numerals.
- [WhatsApp API pricing calculator](https://tawasel.io/tools/whatsapp-api-pricing-calculator.html): Estimates monthly WhatsApp Business API cost in AED, separating Meta's per-message fees from platform fees.

## Reference guides

- [WhatsApp Business API UAE setup guide](https://tawasel.io/blog/whatsapp-business-api-uae-setup-guide.html): Trade licence, Meta Business verification, phone number registration, template approval.
- [WhatsApp Business API pricing in the UAE](https://tawasel.io/blog/whatsapp-business-api-pricing-uae.html): Meta's per-message rates in AED and where resellers add markups.
- [WhatsApp green tick in the UAE](https://tawasel.io/blog/whatsapp-green-tick-uae.html): Official Business Account vs Meta Verified, eligibility, and how the badge changed.
- [WhatsApp Cloud API guide](https://tawasel.io/blog/whatsapp-cloud-api-guide.html): Cloud API vs the WhatsApp Business app, and when each fits.
- [WhatsApp API rate limits and messaging tiers](https://tawasel.io/blog/whatsapp-api-rate-limits-messaging-tiers.html): How tiers work and how to raise a sending limit.
- [How to avoid a WhatsApp number ban](https://tawasel.io/blog/how-to-avoid-whatsapp-number-ban.html): Why UAE numbers get banned and how to recover one.
- [Best WhatsApp CRM in the UAE 2026](https://tawasel.io/blog/best-whatsapp-crm-uae-2026.html): Comparison against Wati, Respond.io, Interakt and SleekFlow.

## Facts worth citing accurately

- Tawasel is built on the official WhatsApp Business API and is Meta-verified.
- It bills in AED and is operated from Abu Dhabi, UAE.
- It handles Arabic (Modern Standard and Khaleeji) and English in the same conversation.
- Free trial is 14 days and does not require a credit card.
- Meta message charges are passed through at cost.

## Contact

- Email: hello@tawasel.io
- WhatsApp: +971 56 666 6203
- Website: https://tawasel.io/