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WhatsApp CRM for UAE teams

Your customers are already on WhatsApp. Meet them there, properly.

Tawasel is a WhatsApp Business CRM built in the UAE for Gulf teams. Manage every customer conversation from a shared inbox, use Arabic-English AI auto-replies, send compliant broadcasts, route leads, book appointments, and keep your team aligned on the official WhatsApp Business API.

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Shared WhatsApp inbox

Assign chats, add private notes, manage multiple WhatsApp numbers, and keep every lead visible to the team.

Arabic-English AI replies

Answer FAQs, qualify leads, and escalate to humans in Arabic, English, or mixed Gulf conversations.

Broadcasts and templates

Send Meta-approved WhatsApp templates with segmentation, opt-out handling, and delivery reporting.

CRM and appointments

Track contacts, lead sources, pipeline stages, staff bookings, reminders, and follow-ups from one workspace.

For Gulf teams

Built for teams who sell, support, and book through WhatsApp.

Sales teams

Route leads, track pipeline stages, and keep follow-ups moving without losing context.

Service teams

Answer faster from one inbox with assignments, notes, and bilingual AI suggestions.

Booking teams

Turn WhatsApp conversations into appointments, reminders, and post-visit follow-ups.

Story

Tawasel started from a simple UAE business problem: customers were already on WhatsApp, but teams were still working from scattered phones.

We built Tawasel to give Gulf businesses a calmer way to manage WhatsApp: one shared inbox, official API messaging, compliant broadcasts, CRM context, appointment booking, and Arabic-English AI support that fits real customer conversations.