We built Tawasel for Gulf businesses and we take privacy seriously — both yours and your customers'.
Last updated: 30 April 2026 · Effective: 30 April 2026
Tawasel is operated by Quantops AI Solutions, a company based in Abu Dhabi, United Arab Emirates. When this policy says "Tawasel", "we", "us", or "our", it means Quantops AI Solutions and the Tawasel platform at tawasel.io.
You can reach us with any privacy questions at hello@tawasel.io.
When you create a Tawasel account we collect your name, email address, phone number, company name, and billing information. Billing is processed by a third-party payment provider; we do not store full card numbers.
Tawasel connects to the Meta WhatsApp Business API on your behalf. Message content, media, and metadata (timestamps, read receipts where enabled) are processed and stored to power the shared inbox. You are the data controller for your customer conversations — we process them as a data processor under your instructions.
We collect anonymised usage data (pages visited, features used, session duration) to improve the product. This is collected via first-party analytics and does not include personal conversation content.
If you email or message us we retain those communications to respond and improve our support.
We do not sell your data. We share data only with:
We retain your account data for as long as your account is active, plus a 90-day grace period after deletion to allow data export. WhatsApp conversation history is retained for up to 2 years by default; you can configure shorter retention in your account settings. You may request deletion of your data at any time by emailing hello@tawasel.io.
Under the UAE Personal Data Protection Law (PDPL) and applicable Gulf data regulations you have the right to:
To exercise any of these rights, contact us at hello@tawasel.io. We will respond within 14 business days.
We use industry-standard encryption (TLS in transit, AES-256 at rest), access controls, and regular security audits. Despite these measures, no system is completely secure — if you suspect a breach, contact us immediately.
The Tawasel marketing site uses essential cookies only (session management, preference storage). We do not use advertising cookies or third-party tracking pixels on tawasel.io. The Tawasel app at app.tawasel.io uses session cookies necessary for authentication.
Tawasel is a B2B platform for businesses. We do not knowingly collect data from individuals under 18 years of age.
We may update this policy as the product evolves or regulations change. We will notify you of material changes by email (if you have an account) or by posting a notice on tawasel.io at least 14 days before changes take effect.
For any privacy-related questions, requests, or complaints: